Refund policy

Return & Refund Policy
Last Updated: April, 30th 2026
At FitUp (buyfitup.com), we stand behind our products and want you to feel confident every time you shop with us. If something isn’t right, we’ll make it right—quickly and fairly.
✅ 30-Day Hassle-Free Returns
You have 30 days from delivery to request a return.
We accept returns if:
  • Your item arrived damaged, defective, or incorrect
  • The product is unused and in original packaging
🚫 What Can’t Be Returned
To keep things fair and hygienic, we do not accept returns for:
  • Used or worn items
  • Personal care / hygiene products
  • Final sale or clearance items
  • Gift cards
  • Customized or personalized items
🔄 Easy Return Process
Getting a return started is simple:
  1. Email us at support@buyfitup.com
  2. Include your order number + reason for return
  3. Attach photos (if damaged/incorrect)
If approved, we’ll send you:
  • Step-by-step return instructions
  • The correct return address (varies by supplier)
⚠️ Important: Do NOT send items back without contacting us first.
💸 Refunds (Fast & Transparent)
Once your return is received and inspected:
  • Refunds are processed within 5–10 business days
  • Funds are returned to your original payment method
Please note:
  • Original shipping fees are non-refundable
  • Banks/payment providers may take extra time to post refunds
🔁 Exchanges
We’ll gladly replace items that are:
  • Damaged
  • Defective
  • Incorrect
Just contact us and we’ll handle it.
❌ Order Changes & Cancellations
  • Orders can be canceled or changed within 12 hours of purchase
  • After that, your order may already be in processing and cannot be modified
📦 Return Shipping
  • Customers cover return shipping costs
  • We cover return shipping if:
    • Item is defective
    • Item is incorrect
⚠️ Important Dropshipping Notice
As a dropshipping business, we work with global suppliers to bring you the best products.
This means:
  • Return addresses may differ from the original shipping address
  • Processing times may vary slightly depending on supplier handling
🛡️ Legal & Protection Clauses
Supplier & Fulfillment Disclaimer
FitUp is not the manufacturer of products sold. While we carefully select suppliers, we:
  • Do not guarantee manufacturer warranties
  • Are not liable for defects beyond our return/refund obligations
Restocking Fee
We reserve the right to charge a restocking fee of up to 15% for:
  • Non-defective returns
  • Returns sent without original packaging
(This fee will be deducted from your refund, if applicable.)
Return Condition Enforcement
We reserve the right to deny refunds if:
  • Items show signs of use
  • Items are returned damaged due to improper packaging
  • Returns are sent without approval
Chargebacks & Disputes
By purchasing from us, you agree to contact FitUp first for resolution.
Unjustified chargebacks may result in:
  • Permanent account restriction
  • Evidence submission to payment processors
Lost / Stolen Packages
Once a package is marked delivered, FitUp is not responsible for:
  • Lost or stolen items
  • Incorrect addresses provided at checkout
📬 Need Help? We’ve Got You
We’re here to help and make things right.
Email: support@buyfitup.com
Website: buyfitup.com
💬 Final Note
We built FitUp to deliver quality, performance, and trust. If something isn’t right, we’ll work with you to fix it—fairly and fast.